Lance Baum 

1701 East Hebron Parkway

Carrollton, TX 75010

385-226-7758

Jlbaum02@hotmail.com

 

 

 

 

Skills

    -  Hardware:

Laser Printers, Registers, Desktop Computers,  and Laptops(Dell).

 

    - Operating Systems:

DOS,Basic,Win 9X,Windows 2000, Win NT, and Win XP,Windows Vista,Windows 7

 

    -Programming Languages:

       C,C++,JAVA,HTML,Basic Java Script,Basic Swing,PL/SQL,Pascal,Basic

       Outlook and Assembler

 

    -Certifications:

      A+, PL/SQL

 

 

Education

 

            Utah Valley State College            

     Orem,UT

     Graduated 2002

   -     Bachelor degree in Computer Science.

             Advanced Network Administration, Service and Support, Data

             Communications , Advanced Data Communications, C++, and 

             Advanced C++,JAVA,Windows 2000 Professional and Server.

 

Employment

 

      Level 1 Technical Support

      3/29/2016-Present

-          Use Service-Now ticketing system.

-          Provide Technical Support services to Texas Childrens Hospital

-          I provide support for proprietary SharePoint sites.

-          I provide basic support for MS Outlook 2013

-          I provide basic support for MS Excel 2013

-          I provide support for Windows XP,Vista,7

-          I provide support for Network Connectivity for users.

-          I provide basic Citrix support

 

 

 

 

      Clerk                                                     Kroger

      3/15/2015-3/25/2016

      Dallas,TX

-          Helped customers

-          Stocked shelves

-          Took inventory

 

      Level 1 IT Support                               Unisys Technical Services

      9/3/2013-4/18/2014

      North Salt Lake City, UT

-          I used Service-Now ticketing system

-          I provided technical services to a Medical/Pharmaceutical company.

-          I provided support for proprietary SharePoint sites.

-          I provided basic support for MS Outlook 2007/2010

-          I provided basic support for MS Excel 2007/2010

-          I provided support for Windows XP,Vista,7

-          I provided support for Network Connectivity for users.

-          I provided basic Citrix support

-          I provide VPN support as well.

-          I also determined what I could support and when to route calls to resolver groups

 

 

 

 

 

       Delivery Driver                                     Valley Services Inc

7/9/2007- 9/1/2013

Midvale,UT

        -      I worked delivering supplies and filling vending machines.

 

Programming in proprietary language   Sequoia Group

4/18/2007 – 6/20/2007

Sandy, UT

-          I worked as an intern programming in a proprietary language.

 

 

Computer Tech Support                         University of Utah

6/01/2006 – 4/16/2007

Salt Lake City, UT

-          Supported school network.  Helped students, worked on Dell laptops.

 

Basic Computer Skills Teacher             Valley Mental Health

5/2003-5/2006

Salt Lake City, UT

-          Taught clients basic computer skills

 

Quote Routine Programmer                   ChannelPoint

8/1997-4/2003

        Provo, UT

-          Programmed auto insurance rate quote scenarios

-          Tested my own code for accuracy.

-          Received an Honorable mention for programming the scenarios correctly.

 

       Customer Service Representative          Technology Service Solutions

8/1996-8/1997

IBM company

Salt Lake City, UT

-          Onsite repair of personal computers, IBM registers, and laser printers.

-          Customer support and troubleshooting problems with their computers or other IBM equipment on location with parts I ordered, in a timely manner.

-          Also set up computers on small Ethernet and token ring networks.